Applying behavioral science to service encounters

ENG - College Writing 4 In this course, students acquire the writing competence necessary for conducting and presenting research. A variety of assignments, beginning with personal reflections, build upon one another, as students develop ideas that respond to, critique, and synthesize the positions of others.

Applying behavioral science to service encounters

Applying behavioral science to service encounters

Negotiable within range Supervisor: Behavioral Health Supervisor Summary: This position will provide brief behavioral interventions in a primary care clinic consistent with the PCBH integrated model of care.

Additional duties could include counseling individuals or groups regarding psychological and emotional problems in a traditional specialty therapy manner.

Essential Duties and Responsibilities: Partners with members of the care team to provide behavioral health in a PCBH model. Coordinates a range of office, community, home-based services or outreach. Utilizes a variety of evidenced based techniques as appropriate to each individual patient.

Performs brief assessments and crisis interventions to develop a clinical response plan. Counsels patients on a number of topics including but not limited to mental illness, personal issues, addiction, and abuse. Provides individual, family and group therapy services, as well as psychoeducational groups within the health center.

Applying behavioral science to service encounters

Plans and administers therapeutic treatment to assist patients in managing symptoms and underlying stressors. Tailors treatment plans and adjusts as needed based on patient progress and PCP consultation.

Facilitates transition of care between PCP and Behavioral health services. Documents progress and treatment plan reviews. Maintains highest quality patient care by providing a safe environment through ethical and professional conduct in which the patient can explore difficult clinical issues.

Functions well in a fast pace environment, often providing multiple minute sessions. Displays the ability to compassionately and empathetically care for patients.

Assists in the continued development and growth of the Mountain Laurel Medical Center behavioral health program. Provides in-service trainings to staff as needed. Provides excellent patient centered customer service while being friendly and courteous to all employees and patients.

Upholds the Social Work Code of Ethics. Upholds the Code of Ethics and mission of Mountain Laurel Medical Center by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that will reflect well upon the organization.

Other duties as assigned.

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The successful candidate will have a demonstrated work record showing good attendance, punctuality, dependability and the ability to work as member of a team with supervisors, and other co-workers in an appropriate professional manner.

Must have strong communication, planning and organizing skills; additionally, must possess the ability to multi-task, and demonstrate great attention to detail. Certified MSW and Clinical licensure preferred.

Five years of progressive growth in a post-masters or related position preferred. Experience in a mental health or social services environment is required. Experience in an ambulatory health center is preferred. Self-starter, capable of managing the care of multiple patients simultaneously.Want to Perfect Your Company’s Service?

Use Behavioral Science How Customers Interpret Service Encounters. Applied Behavioral Science. In any service encounter—from a simple pizza. This presentation tries to summarize an article by Richard B. Chase & Sriram Dasu which appeared in HBR June edition.

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Behavioral sciences abstract empirical data to investigate the decision processes and communication strategies within and between organisms in a social system. This involves fields like psychology, social neuroscience ethology, and cognitive science. "Combine the pain" is an application of behavioral science to service encounters.

It means that, when something is going wrong for a group of customers, it is better to totally enrage one or a very few customers rather than slightly annoying a large number of customers.

Selected Journal Articles** Impact Factor Journals. Forthcoming in Muhammad Mohsin Zahid, Bakhtiar Ali, Muhammad Shakil Ahmad, T. Ramayah & Naila Amin (). Applying Behavioral Science to Service Encounters Dr. W. Cannon-Brown Enclosed are the findings of the research you asked for on 3 June on Behavioral Science for Service Encounters.

What Contact Centers Can Learn From Behavioral Science